My Astro gold smart card upgrade experince
Like everything else with Astro, it did not work they way they said it would.
Received my new Astro gold smart card in the mail today. Came home and decided to start the upgrade.
The attached manual stated that when the new card was switched out with the old card while viewing a program a dialog box would pop up notifying me of the upgrade. That didn’t quite happen.
Falling back to the normal update process I decided to leave my Astro in standby mode for 30 mins. No progress too.
Frustrated I called Astro’s customer care at 1300 82 3838. I was put on hold for 30mins and the damn line dropped. I called in again and had to hold for another 30mins before I got an agent.
I explained to her and the fix she provided was simple.
1. Slot your old smart card back in and reboot Astro.
2. Go to channel 880. You’ll see upgrade instructions asking you to insert the new gold card. Take out the old smart card and slide in the new one. Remember to follow the white arrow on the card. Press OK.
3. You’ll get a new notice saying “upgrade will take 10 minutes and your Astro will go to standby”. Press OK and your Astro should go to standby mode.
4. Keep your eye on the Astro decoder now. You’ll see the upgrade status scrolling with the completed percentage. When at 100% your decoder with reset and the display will show the current time. The upgrade is now complete.
Well, it wasn’t that hard, but what gets to me is Astro’s customer service. You can never get hold of them when you really need them. Thankfully the agent who attended to me today was polite and really helpfull.
abi | April 18th, 2008 at 8:22 am #
Whoa…gold card man! Im still on the classic:P
Wing Loon | April 18th, 2008 at 8:25 pm #
I still haven’t received this card. Why? Lost in POS?
Danny | April 19th, 2008 at 2:41 am #
Abi, you are not missing anything
I did not get any new features…
WL, lost in POS. Likely
Anonymous | April 20th, 2008 at 11:46 am #
great post! you just saved my petty astrolife (pun intended)
bryan | April 22nd, 2008 at 3:03 am #
thanks alot , it actually helped me … i didnt know i hav to switch to Channel 880 …
=)
just satisfied user | April 22nd, 2008 at 10:24 pm #
Thanks dude, i didnt know we had to change to chn 880, currently updating =)
Phang Kong Jan | May 11th, 2008 at 9:23 am #
Saya telah mengatifkan dekoder astro saya menggunakan kad emas kawan saya, selepas itu kad astro saya yang lama tidak berfungsi lagi. Oleh itu saya minta jasa baik pihak tuan untuk mengatifkan kad saya yang lama.
Sekian, terima kasih
damak | May 16th, 2008 at 2:22 pm #
GOOD.. ASTRO UPGRADING NEVER GIVE US A BENEFIT, IT’S ONLY FOR THEM FOR THE SECURITY PURPOSES.
GOLD CARD HMM I DONT LIKE IT
mohd azham bin zainon | May 27th, 2008 at 2:25 pm #
I still haven’t received astro gold smart card..
hacker | July 7th, 2008 at 5:32 am #
new gold card sucks, you cannot bring it to your holiday home and watch it there, the gold card are tied to your current decoder and only works with a single decoder at which point it has been activated and tied
Danny | August 12th, 2008 at 8:48 am #
test