TMNET Restoration date pushed to 29th Jan

Update from TMNET.


Services Restoration Update

Telekom Malaysia Berhad (TM) would like to update its customers on the on-going restoration works undertaken by the consortium for its Internet services, which were affected by the earthquake off Taiwan on December 26th, 2006. To date, we have already recovered more than 80 per cent bandwidth capacity for the Internet traffic.

The consortium, which TM is a member of, is still fervently working towards the full restoration of the submarine cables affected by the incident. The consortium has duly informed us that the current bad weather conditions in the affected area are delaying the restoration works in progress. The extensive works undertaken by the consortium include laying new cables as many are experiencing high tension on them; and additional repair works are needed to be performed on several cables damaged by fishing hooks.

In view of these unforeseen circumstances, the consortium has confirmed that the full restoration will be completed by January 29th, 2007. Your patience is much appreciated during this restoration process.

Customers can call our Customer Interaction Center at 1-300-88-9515 (24 hours) or 1-300-88-1515 from 8.00 a.m. till midnight, or e-mail for any enquiries.

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